Returns, Replacements & Refund Policy

At AVESTO, we strive to deliver quality products that meet your expectations. To maintain hygiene, product integrity and competitive pricing, we follow a strict, limited-return policy.

1. General Return Policy

All sales are final unless a product qualifies for a return, replacement or refund under the conditions outlined below or applicable law.

We do not accept returns or exchanges for:

• Change of mind, personal preference or accidental purchases.

• Incorrect size, colour or variant selected by the customer.

• Failure to review product descriptions, dimensions, specifications or compatibility requirements.

• Minor variations in colour, appearance or finish that do not constitute a defect.

• Products that meet their advertised specifications but do not satisfy subjective expectations.

• Damage caused by misuse, improper handling, alterations or normal wear and tear.

Customers are encouraged to review all product information carefully before purchasing.

2. Non-Returnable Categories

For hygiene, safety and quality-control reasons, certain categories may be designated Non-Returnable and Non-Exchangeable, including:

• Personal care, hygiene and wellness accessories.

• Pet-wearable and grooming accessories.

• Innerwear and other hygiene-sensitive wearable products.

• Consumables and products with opened hygiene seals.

• Customised or personalised products.

• Clearance or final-sale items clearly identified as non-returnable.

Additional restrictions may apply to products specifically marked Non-Returnable on their product pages.

These restrictions apply to discretionary returns and do not override statutory rights relating to defective, damaged, incorrect or materially misdescribed products.

3. Eligible Returns & Replacements

Customers may request assistance if:

• The product arrives damaged or defective.

• An incorrect product or variant is delivered.

• Essential advertised components are missing.

• The product is materially different from its description or specifications.

Please report delivery-related issues within 7 calendar days of receiving your order, wherever reasonably possible.

Claims will be assessed based on the nature of the issue and supporting evidence. This reporting period does not limit rights available under applicable consumer law.

4. How to Raise a Claim

Email shopavesto@gmail.com with:

• Your order number.

• A brief description of the issue.

• Clear photographs or videos showing the problem.

• Packaging photographs, where relevant.

We strongly recommend recording an unboxing video to assist with claims involving transit damage, missing items or incorrect deliveries.

AVESTO may request additional information or inspection to verify a claim. The absence of an unboxing video will not automatically invalidate a legitimate claim.

Returns must not be shipped without prior authorisation and return instructions.

5. Replacements & Refunds

Approved claims may be resolved through repair, replacement, supply of missing components or refund, as appropriate.

Where a replacement adequately resolves the issue, AVESTO may offer it as the preferred solution.

If a suitable replacement is unavailable, or a refund is otherwise required under applicable law, an eligible refund will be processed.

Refunds will ordinarily be issued to the original payment method. For Cash on Delivery orders, bank or UPI details may be requested.

6. Return Shipping & Product Condition

For approved claims involving defective, damaged, incorrect or materially misdescribed products, AVESTO will arrange reverse pickup wherever available and bear reasonable return-shipping costs as applicable.

Returned products should include their original packaging and accessories wherever reasonably possible.

Products must not be deliberately damaged, modified or tampered with. Reasonable examination necessary to identify a defect will not invalidate an otherwise legitimate claim.

7. Order Cancellations

Orders may be cancelled before dispatch by contacting Customer Care.

Once dispatched, orders cannot ordinarily be cancelled or returned for change of mind.

Any eligible post-dispatch issue will be handled under this policy and applicable law.

8. Policy Conditions

AVESTO reserves the right to verify claims and reject unsubstantiated, fraudulent or abusive requests, subject to applicable consumer protection laws.

Nothing in this policy limits or overrides mandatory consumer rights under Indian law.

9. Contact Us

For assistance with eligible returns, replacements or refunds:

AVESTO Customer Care

Email: shopavesto@gmail.com

Please include your order number and relevant supporting details.